2007 Higher Listening

Yvonne is a waitress in a café in Paris. You interview her as part of a project you are doing.
Choose the correct answer(s) from those suggested.

Question 10 (a) - Select four reasons why she likes her job.
1. There's lots of contact with people.
2. She's never bored.
3. It develops her memory.
4. It helps her forget her shyness.
5. It is well paid.
6. She gets lots of time off.
7. There are lots of perks.
8. She does not have to work at the weekend.
Question 10 (b) - What for her is the main advantage of her job?
1. There's hardly any unemployment
2. It is well paid
3. She likes her colleagues
4. She loves the people
Question 11 - Select five disadvantages she mentions.
1. She works ten hour days.
2. She finishes late.
3. She works when others are relaxing.
4. It is hard to see her friends.
5. She runs around all the time.
6. She has to work shifts.
7. Her colleagues are not very nice.
8. The customers complain a lot.
9. Sometimes it is hard to remember all the orders.
Question 12 (a) - What does she think is necessary for her job?
1. You need to learn to be positive.
2. You need to like people.
3. You need to say positive things to the customers.
4. You need to respond positively to complaints,
Question 12 (b) - What two things has experience taught her?
1. You learn the right things to say.
2. A smile goes a long way.
3. To take a break whenever you can.
4. To try and get on with your colleagues.
5. To keep any tips you get for yourself.